Online feedback form

We are pleased to assist you with your feedback. This form is intended for feedback and complaints for Businesses. Simply complete and submit the form below.

All fields are mandatory unless stated otherwise. Please do not enter confidential information such as bank account details here.

For any services support that you might require including Account/Data/Statement review, inquiry or any processing requests, kindly reach out to your respective Relationship Managers handling your account.

To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this form.

Before you contact us, please read our Internet Privacy Statement.

• If, for any reason, you are not entirely satisfied with any aspect of our service, we want to hear from you to help us make things right.
• You have our assurance that we take your feedback seriously and we want to put matters right as soon as we can.
• Where appropriate, we will take the necessary steps to prevent any recurrence of the concern you have raised.
• Once your complaint is received, we will strive to acknowledge receipt within 2 business days, conduct a thorough review of the matter and aim to respond promptly within our committed service level time frame of 14 business days.
• Some matters may be more complex and may take a little longer to resolve, in which case we will keep you updated on our progress.