Frequently asked questions

The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch (“HSBC Singapore”) had transferred its retail banking and wealth management business to the locally incorporated subsidiary, HSBC Bank (Singapore) Limited in May 2016. Following the completion of the transfer, HSBC Singapore, with its full bank license, can only operate ATMs/CDMs services which are situated at the premises of our 11 branches (listed in Q3 below) for corporate customers.

You will only be able to access services at ATMs/CDMs at the 11 branches (listed in Q3 below). You will not be able to use ATMs/CDMs which are not located at the 11 branches with effect from 5th April 2018.

They are located at the following 11 locations: Bukit Timah, Claymore, Collyer Quay, Holland Village, Jurong, Liat Towers Orchard, Marine Parade, Orchard Dhoby Ghuat, Serangoon Garden, Suntec City and Tampines.

Please refer to our Commercial banking website (http://www.business.hsbc.com.sg/en-gb/branch-locator) for more details.

You will not be able to use ATMs/CDMs which are not located at the 11 branches with effect from 5th April 2018.

You will not be able to use ATMs/CDMs which are not located at the 11 branches with effect from 5th April 2018. You will also not be able to use non-HSBC Singapore ATM/CDM networks such as ATM5. To continue enjoying ATM services for your HSBC Singapore corporate account and/or for your corporate card (for selected customers), please proceed to one of the branches listed in Q3 above.

“Offsite” ATMs/CDMs refers to those machines that are not situated at the 11 branches (listed in Q3 above). We regret to inform you that your HSBC Singapore corporate card will not be accepted at the offsite ATMs/CDMs with effect from 5th April 2018.

Yes, your card will continue to work at an overseas ATM where Mastercard’s Cirrus is available, subject to you successfully activating your card for overseas card usage with the bank.

Customer Service

1800 216 9008 (Singapore) or
+65 6216 9008 (Overseas)

HSBCnet Technical Support

+65 6658 2288

9 am to 6 pm
Mondays to Fridays

Trade Hotline

1800 499 4888 (Singapore) or
+65 6499 4888 (Overseas)

9 am to 5.30 pm
Mondays to Fridays

Trade Services Counter

Address: HSBC, 20 Pasir Panjang
Road (East Lobby) #12-21, Mapletree
Business City, Singapore 117439

9 am to 5 pm
Mondays to Fridays